Its not always the same company that lent you money in the first place. The Department of Education is the lender for all federal student loans, but it contracts with private, third-party companies, including Navient, to handle loan servicing. Log on to the Federal Student Aid website to find your federal loan servicer. In addition to Navient, other major federal loan servicers include FedLoan Servicing, Great Lakes Higher Education Corporation & Affiliates and Nelnet. What to do if youre frustrated with your student loan servicer When it comes to student loan servicing, consumers cannot easily

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